The Dispute Resolution process is made available due to the TCF and its participating member entities as a demonstration of shared Corporate Integrity. However in no way does the effort for successful resolutions guarantee that every effort without fail, will produce successful resolutions. All complaints and Dispute Resolution processes will be conducted in a time-efficient and unbiased manner. Complaints must involve a business transaction that is related to the sale of products, services, or negligent advertisement. All complaints against a current TCF Accredited Member will be addressed no matter the nature of business counterparts. (i.e. business v. consumer or business v. business and etc.) The Corporate Focus does not process complaints that are not in relation to TCF Accredited Entities. Complaints against Non-TCF Accredited Entities will be disregarded without notification. The Dispute Resolution process is available as an alternative avenue for disputed business transactions involving TCF Accredited Members. Due to the faith of TCF Accredited Members' commitment to Corporate Integrity, it is highly recommended that an attempt to resolve any disputed matter directly with the TCF Accredited Member is made before a TCF Mediated Dispute Process is filed for initiation. *Though it is recommended that a direct attempt to resolve disputed matters with a TCF Accredited Entity, it is not a prerequisite.

Keep In Mind
The Corporate Focus asks that before moving forward with a dispute, that you inspect the validity of your claim. This is asked in respect to fact that the image and reputation of every corporate entity, TCF Accredited or not, is the lifeline of its success. Secondly you are asked to abstain from negligent use of these processes to avoid future litigations against you that would be initiated by corporate entities seeking restitution for damages caused by false or baseless claims against them. Select information regarding complaints will be used to detail TCF Member Entities "history of reports" and may also affect their" TCF Grade Classification."

Complaint Resolution is not guaranteed
The Corporate Focus requires unfailing professional standards to be exhibited throughout the entire complaint resolution process and in the event of complaints filed against TCF Accredited Entities. Failure to comply with TCF Standards of professionalism, complaints and complaint resolution processes can possibly be forfeited. For example, disrespectful behavior of any type puts the claim and/or the resolution process on the grounds of forfeiture.
However, a forfeited claim or resolution process does not mean that a TCF Accredited Member that is indeed professionally negligent or in violation of TCF Corporate Principle/Ethics will not have its "TCF Grade Classification" affected or its "History of Reports" will not be amended. Nonetheless propositions of rectification, if proposed by the TCF, would be withdrawn and be from hence on rest solely at the discretion of the TCF Accredited Entity.

For more info refer to Dispute resolution F.A.Q's